Welcome to Florist Colindale. These Terms & Conditions govern your use of our website and services pertaining to online flower delivery in Colindale and surrounding areas. By placing an order on our website, you confirm your acceptance of these terms. If you are not comfortable with any part of these Terms & Conditions, please do not proceed with purchasing from our online store. These terms ensure clarity and fairness for both parties and apply to all customers in Colindale, as well as neighbouring localities to which we offer our flower delivery service.
Throughout these Terms & Conditions, references to “Florist Colindale”, “we”, “us”, or “our” mean the operator of the website and provider of flower delivery services. “You”, “your”, or “customer” refer to any individual or entity purchasing from our website. “Products” refers to fresh flowers, bouquets, arrangements, and related items available for order. “Website” means our official site through which you place orders. “Service area” applies to Colindale and areas surrounding Colindale where our delivery services are offered.
Ordering your flowers with Florist Colindale is designed to be as simple and transparent as possible:
Florist Colindale reserves the right to decline orders for reasons including but not limited to unavailability of product, delivery address restrictions, or incomplete recipient information.
All orders must be paid for in full at the time of submission. We accept major debit and credit cards, and may offer alternative secure payment methods from time to time. All prices are stated in GBP (£) and include VAT where applicable. Delivery charges, where applicable, will be clearly stated at checkout prior to order completion. Please ensure that payment details entered are correct, as incorrect or invalid payment may result in order cancellation.
We utilise secure payment gateways and take reasonable steps to protect your payment information. However, Florist Colindale does not accept liability for any loss you may suffer should a third party obtain unauthorised access to data provided during the ordering or payment process.
We provide flower delivery to Colindale and selected surrounding areas. When placing an order, you may choose from available delivery dates and windows as shown at checkout. While we always aim to deliver on your chosen date, we cannot guarantee delivery times especially during peak periods (such as Mother’s Day, Valentine’s Day, or Christmas). Adverse weather, traffic, or circumstances beyond our control may impact delivery.
Recipient Information: Accurate delivery details are essential. Any incorrect or incomplete address details may result in delayed or failed delivery, for which Florist Colindale cannot accept responsibility.
If the recipient is unavailable at the time of delivery, we will take reasonable steps to complete the delivery (such as leaving with a neighbour or in a safe place, if specified), subject to the recipient’s or sender’s instructions. If redelivery is required due to circumstances outside our control, additional charges may apply.
Products are delivered in suitable packaging to maintain freshness. Upon receipt, we recommend following any care instructions provided for best enjoyment and longevity of your blooms.
Should you wish to amend or cancel your flower delivery order, please do so as early as possible. For cancellation or amendment of orders for delivery on your specified date, please contact us not less than 24 hours prior to the scheduled delivery. For same-day or next-day orders, amendments and cancellations may not be possible once the order has been processed and dispatched.
If you are eligible for cancellation and a refund, we will process the refund to your original payment method within a reasonable time. Florist Colindale reserves the right to recover costs or deduct charges from the refund, where applicable, if the product has already been prepared or dispatched.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to perishable goods, including flowers, once they have been prepared or dispatched for delivery.
Flowers are seasonal and subject to availability. While we strive to provide bouquets and arrangements as depicted on our website, substitutions of similar flowers or foliage of equal or greater value may occasionally be necessary to fulfil your order, particularly during periods of high demand. Substitutions will always be made in keeping with the style, size, and colour scheme of the selected product.
Your satisfaction is extremely important to us. If you are not satisfied with the quality of flowers received or the service provided, please contact us promptly upon receipt of the delivery. Photographic evidence may be requested to support your claim. We will investigate all concerns and, where appropriate, offer a replacement or refund in partial or full, at our discretion.
Complaints should be lodged as soon as possible and within 48 hours of delivery to ensure prompt resolution. Due to the perishable nature of flowers, claims made outside this window may not be accepted.
Florist Colindale will not be liable for any loss or damage suffered by you as a result of (a) failure to provide the flower delivery services where such failure results from events outside our reasonable control; (b) incorrect or insufficient information provided by the customer; or (c) misuse of flowers after receipt, including failure to follow care instructions.
Our total liability to you in respect of any losses arising in relation to your use of the website or our services shall not exceed the total value of your order. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or for any liability which may not be legally excluded under applicable law.
From time to time, Florist Colindale may run promotional offers or distribute discount vouchers. Each offer will be subject to individual terms and may not be used in conjunction with any other promotions. We reserve the right to withdraw or suspend promotions at any time without prior notice.
All content, photographs, branding, and descriptions displayed on the Florist Colindale website are protected by intellectual property laws and remain the property of Florist Colindale or relevant third parties. You may not copy, reproduce, or distribute website content for commercial use without express permission.
We are committed to protecting your personal data and privacy. Information submitted through the site will be handled in accordance with current UK data protection legislation. Your data is collected only for processing and fulfilling your order, communicating with you, and improving our service. We do not sell or share your personal details with advertisers or other unrelated third parties.
These Terms & Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with their subject matter shall be governed and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Florist Colindale reserves the right to amend these Terms & Conditions at any time. The most current version will be available on our website, and continued use of our online flower delivery services after any such changes constitutes acceptance of the new terms.
These Terms & Conditions are intended for customers seeking online flower delivery in Colindale and across surrounding areas. If you access our website or place orders from a location outside of our usual delivery areas, we make no representation that the services are appropriate for use in other locations.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of such rights.
Thank you for choosing Florist Colindale for your online flower delivery needs across Colindale and surrounding localities. Shopping with us means entrusting your special moments to our care and expertise. Please contact us if you require clarification regarding any aspect of these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 2 Edgware Rd, London, NW9 6LT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colindale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colindale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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