At Florist Colindale, we are dedicated to delivering fresh, beautiful flowers to households and businesses throughout Colindale and surrounding areas. As a trusted local florist, we guarantee the freshness of every bouquet and arrangement that leaves our doors. Customer satisfaction is at the heart of our business, and we appreciate your trust in choosing us for your floral needs.
We take utmost care in preparing and delivering every order. However, in the rare event your flowers arrive damaged, please notify us as soon as possible — ideally within 24 hours of receipt. To help us understand the issue, kindly provide a clear photo of the damaged flowers and their packaging. Once we verify the issue, you will have the option of a replacement bouquet or a full refund, depending on your preference and flower availability.
Florist Colindale stands behind a Fresh Flowers Guarantee for every order delivered in Colindale. Our flowers are sourced daily and arranged with care to ensure longevity. While freshness can be influenced by the variety of blooms and handling after delivery, we expect most arrangements to remain fresh for at least 5 days after arrival when cared for according to the enclosed instructions.
If your flowers do not remain fresh for the minimum period, please contact us promptly so we can resolve the issue to your satisfaction. We want your floral experience with us to be consistently delightful.
Our goal is to make things right should you not be fully satisfied with your purchase. After reviewing a complaint or return request, we offer the choice of:
Refunds are processed via your original payment method once the resolution is confirmed. Replacement deliveries are scheduled as quickly as possible, based on your preferred date and the availability of similar blooms.
Florist Colindale welcomes your feedback—positive or otherwise. If you have a complaint about our flowers or service, please reach out promptly with your order details and a clear description of the issue. We recommend submitting photographic evidence where applicable, as it enables faster assessment and resolution.
Once we receive your complaint, our team will investigate and aim to reply with an outcome within two business days. Our customer care process is designed to address your concern fully and courteously, ensuring you feel valued as a local Colindale customer.
For years, Florist Colindale has proudly served our community of neighbours, families, and businesses. Whether you require flowers for a special occasion or regular deliveries for your home or office, you can rely on our fresh flowers guarantee and responsive service. Thank you for supporting your local Colindale florist—we look forward to continuing to brighten your days with vibrant, fresh floral arrangements.
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